Exchanges & Returns — SYNTHESIS Concept Store
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Exchanges and returns

SYNTHESISExchanges and returns

Exchanges

Deadline for exchanges

We accept exchanges for up to 20 days from the day you received your order.

Conditions for exchanges

All exchanged garments must be in new and resalable condition with all tags and original packaging attached.

Exchanges process

To exchange item you need:
  1. Contact us by e-mail support@synthesis.store with subject "Order exchange" and your order number. We respond to all requests within 3 business days.
  2. Complete Exchange and return form. We attach a printed form in each order.
  3. Ship the item and completed form to our exchanges and returns address: LLC "T3CH", 21 / 7 B. Dmitrovka, Moscow, 125009, Russia.
Please note that you need to send the parcel without cash on delivery. Shipping fees are the responsibility of the customer.

We will contact you and send the new item after receiving your parcel.

Returns

Deadline for returns

We accept returns for up to 20 days from the day you received your order.

Conditions for returns

All returned garments must be in new and resalable condition with all tags and original packaging attached.

Returns process

To return item you need:
  1. Contact us by e-mail support@synthesis.store with subject "Order return" and your order number. We respond to all requests within 3 business days.
  2. Complete Exchange and return form. We attach a printed form in each order.
  3. Ship the item and completed form to our exchanges and returns address: LLC "T3CH", 21 / 7 B. Dmitrovka, Moscow, 125009, Russia.
Please note that you need to send the parcel without cash on delivery. Shipping fees are the responsibility of the customer.

Refunds will be made within 10 business days after receiving your parcel.

Try on the garments

You can try on the garments you have ordered on arrival before buying. This option is available only in Moscow and Russia.

You do not have to pay for the order if the garments did not suit you for any reason.

Delivery man have to wait until you will try on every item from your order. If the item doesn't fit you, then give it back to them and pay only the shipping cost.

If you have already paid for the order and the delivery man has left, please review this page to learn more.

Online Concept Store — Menswear and Accessories

Techwear, Menswear & Accessories in SYNTHESIS Concept Store